The Faces of SuperiorPRO by Patsy Overton
If you have ever wondered what the faces of SuperiorPRO look like, today is your lucky day! I thought it would be fun to walk you through what happens on our end once the initial call comes into the office for a quote for services and show you who handles each step of the process.
First and foremost, none of us would be here had it not been for Irwin and Ava Weitz founding SuperiorPRO Painting & Exteriors back in 1998. At that time, Irwin had spent 17 years learning the business of being a successful painting contractor. He decided to establish his own company that would provide quality work and service above all else. SuperiorPRO was born. Here is a picture of Irwin and Ava taken several weeks ago on Irwin’s birthday.
The entire office staff LOVES these dear people and considers it a privilege to work for and with them.
In early 2014 Meghan Ritchie came on board as Director of Marketing for SuperiorPRO. A few weeks ago her job was expanded to include Director of Operations. Meghan has already made a huge splash in terms of improving the day-to-day operations of SuperiorPRO and will, no doubt, take us “to infinity and beyond,” building on the foundation laid by Irwin and Ava. Here she is with Patsy (that would be me), Director of Color & Interiors.
Now, about those office procedures. It all begins with a call coming into the office with a request for a quote for services. Our customer service rep, Hope Lewis, is the first one to take the call.
Once the initial call comes in, Hope, Ava, and also Ashleigh Fleming, CSR Supervisor, handle customer intake and schedule an estimator with the homeowner. Shown below is Ashleigh, who doesn’t always have time for an official lunch break. Can you tell?
Once the initial appointment is scheduled, a member of our superior sales team will go out and visit with the homeowner to discuss the scope of the work, point out any repairs that need to be made, and answer any additional questions the homeowner may have regarding the project. Speaking of the sales team, here is Jeff Kimber, Sales Manager, working with one of our newest team members, Joe Negron.
Lorrie Cabrera supports Jeff and the sales team to insure we hire quality sales personnel, they are properly trained, and they have all they need in order to always be at peak performance. She always has a smile on her face, even on the dark days. (Did I really say that? We don’t have any dark days at SuperiorPRO!!!)
Once the estimator meets with the homeowner, prepares an estimate for the job, answers all follow-up questions and we receive the signed proposal in the office, it is time to schedule the job. At this point, our Production Department takes over. Here is Irwin working with Bobbi Kasson, Production Manager.
Also, Nicole Alexander, Production Assistant, works with Bobbi to help put all the pieces of the puzzle together. Here she is showing off her new shoes at our last team meeting.
Once the job is scheduled, the Project Manager will call the homeowner 24-48 hours prior to the work being done to give the customer an exact starting date. The PM will then meet with the customer and the work crew to get the job started the morning of. They will also walk the job again with the homeowner at completion to make sure there are no unresolved issues. At that point, there is only one thing that remains to be done. Can you guess what it is? It involves Kay, the accountant.
Yes, Kay will be happy to take your payment when the job is done. But she is not just an A+ accountant, she is also our SuperiorPRO party planner! Today we celebrated Cinco de Mayo. I will leave you with this lovely picture commemorating the event.
That’s pretty much how we roll here at SuperiorPRO. I hope it is helpful to know how the work flows through the office. As always, we are here for you. It is our pleasure to serve you. Call when you are in need of painting, siding, new windows, doors or stucco repair:(404) 436-2900. We will get the ball rolling.